We reserve the right to change these Terms and Conditions at any time. Please check back regularly because the amended Terms and Conditions will apply to your continued use of the Website. Certain provisions may be extended or superseded by expressly designated legal notices or terms located on particular pages of the Website.
If you are uncertain about anything in these Terms and Conditions please send an email to webmanager@nihospice.org, or write to us at: Northern Ireland Hospice, Head Office, 18 O'Neill Road, Newtownabbey, BT36 6WB.
Hacking into this website for the purpose of adding to or altering the content of the website or sending unsolicited emails (spam), transmitting any offensive or illegal content, and interfering with the general working of the site is illegal and unethical.
The Website is intended for people accessing it from within the United Kingdom. We cannot guarantee the site or the information it contains complies with or is appropriate for use in other countries.
Material on the Website is provided for personal use and for information purposes only and is not intended for distribution to, or use by, any person or entity in any jurisdiction in any country where such distribution or use would be contrary to law or regulation. Whilst every care is taken in compiling the information on the Website we do not make any warranties or representations as to its accuracy or reliability. We may make changes to the Material on the Website at any time without notice.
Certain information on the Website may contain typographical or other errors or be out of date, and we make no commitment to update such information. We and any third parties referred to on the Website assume no responsibility for how you use the information provided through the Website.
Where any opinions are expressed on this website, they are provided by Northern Ireland Hospice for personal use and for information purposes only
Where we provide hypertext links to other websites, we do so for information purposes only. We are not responsible for the content of any other websites or pages linking to or from our Website. We have not verified the content of any such websites and links to other websites do not imply any endorsement of the material on those Websites.
If you choose to follow links to other websites you do so at your own risk. It is your responsibility to take all protective measures to guard against viruses or other destructive elements. If you would like to establish a link to our website, please ask our permission before you do so. You can request permission from us by sending an email to webmanager@nihospice.org.
The Northern Ireland Hospice and various other logos used by us are registered trademarks in the UK. You may not use the Northern Ireland Hospice logos without our permission. To apply for permission please contact us by emailing communications@nihospice.org. Northern Ireland Hospice reserves the right to require materials and logos to be removed if we believe it is not in our interest.
Our downloadable leaflets and brochures, and our web pages can be printed, copied and used for private use; however, no modification may be made to the content. They may not be used for commercial, public or any other purposes without the specific written consent of Northern Ireland Hospice.
Some information, materials or photos on our website may be the property of another copyright owner, used here with their permission, and must not be used without their consent.
Whilst we try to ensure that the Website is normally available 24 hours a day, we shall not be liable if for any reason the Website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Neither we, nor any other party involved in creating, producing, maintaining or delivering the Website, will be liable for any amount or kind of loss or damage that may result to you or a third party including without limitation any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, whether in tort, contract or otherwise (including without limitation negligence) in connection with: your use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites; or any amount or kind of loss or damage including without limitation any loss or damage due to viruses that may infect your computer equipment, software, data, or other property on account of your access to, use of, or browsing the Website or your downloading of any Material from the Website or any websites linked to the Website.
In so far as we are able, we exclude all liability for all direct, indirect, punitive or consequential loss or damage which arises out of or in connection with the use of the Website.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977), fraud, or misrepresentation as to a fundamental matter.
If your use of the Website results in the need for servicing, repair or correction of your equipment, software or data, you assume all costs of this.
In order to maintain the security of its systems, protect its staff and detect fraud and other crimes, Northern Ireland Hospice reserves the right to monitor all internet communications, including web and email traffic, into and out of its domain. Monitoring includes (without limitation) checks for viruses and other malignant code, criminal activity, and use or content that is unauthorised or unlawful or material that may cause offence in any way.
We are committed to protecting your privacy online. For more information on please see our Privacy policy.
The terms and conditions of use of this website are governed by the laws of Northern Ireland and any dispute regarding this website shall be subject to the non-exclusive jurisdiction of the courts of Northern Ireland.
In these terms the reference to ‘Northern Ireland Hospice’ means Northern Ireland Hospice Trading Limited, a wholly owned subsidiary of Northern Ireland Hospice whose registered office is at Head Office, 18 O'Neill Road, Newtownabbey, BT36 6WB registered in Northern Ireland with company number NI026976. Any reference to 'you' means the person purchasing the goods. Any reference to 'shop' means our online shop accessed via www.nihospice.org
By ordering and purchasing goods through the shop you are deemed to have accepted and agreed to the terms and conditions laid out below. These are the terms and conditions upon which you are buying your goods from Northern Ireland Hospice Trading Ltd, a fully own subsidiary of Northern Ireland Hospice. Please read them carefully.
In the unlikely situation that you receive an item that is damaged or faulty, we will give you a full refund, including the cost of returning the item to us for a period of 1 month from delivery of the item. If you simply change your mind, we will refund the cost of the item, but the cost of returning it to us will be your responsibility.
Here’s how to return an item to us:
Contact our Customer Services team within 7 days of receiving the item, and let them know you wish to return it. You can choose to receive either a replacement item or a refund.
Carefully repackage the item, including a copy of the invoice and order details in the return parcel to help us identify your order.
Send your returns through a service that insures the value of the goods. We recommend recorded delivery.
Keep proof of postage. The cost of returning the item to us is your responsibility unless the item is faulty or damaged.
Returned items should be sent to:
Retail Department
Horizon House
18 O’Neill Road
Glengormley
Newtownabbey
BT36 6WB
Once we receive your return, we will refund the amount back to your credit or debit card within 14 days. If you have paid by cheque, you will receive a confirmation letter of your return and refund cheque within 14 days. This is subject to normal postal services and does not include weather conditions, industrial action or other extraordinary circumstances outside the control of Northern Ireland Hospice.
eGifts and eCards
Northern Ireland Hospice is not able to offer a refund on eGifts or eCards unless a fault has occurred that is a direct result of an error or omission on our part. It is the Customer’s responsibility to ensure that all the text included and email addresses provided are accurate. We strongly advise you to check you are happy with all entries on your order prior to submission.
Exchanging an item
To exchange an item, please follow our returns procedure above. If your item is in stock, we will replace the item within 14 days of receipt. If your item is not in stock, we will provide the date that it will be available or offer a refund. The cost of returning the item to us is your responsibility.
Unfortunately, we are unable to refund or exchange certain items such as jewellery, perishable foodstuffs or customised products unless faulty.
Would you like to read our newsletter?
Shop Gifts
Referrals
Contact
News
Events
Hospice Shops
Vacancies
