Head of Communications, Digital Marketing and Brand Management
With over 15 years focused experience in the areas of domestic and international marketing, public affairs, PR and communications, digital development and brand management, Claire has worked across private, joint public private, voluntary, education and health sectors. Working for several years in the positioning of Belfast as an international conference destination with Visit Belfast, Claire joined the preopening team at Titanic Belfast as Director of Marketing in 2011. Developing the brand and marketing strategy, implementing a strategic sales drive and proactive global positioning activities, Claire was the lead international spokesperson for this major private/ public investment project. Building on her capital project positioning experience, Claire joined NI Hospice in 2014, managing the organisation’s communications needs at the time of the major capital rebuild of the adult Hospice. After an organisation restructure in 2016, Claire took up the newly created role of Head of Communications, Digital Development and Brand Management, focused on prioritising the internal and external engagement needs of the organisation and the protection and development of the digital and brand needs of Hospice.
Head of Finance, Contracts & Procurement
As Head of the Finance Department, which has seven members of staff, Robert is responsible for all the income and expenditure for Hospice, which includes; purchases, payments, salaries, grants and donations.
Head of Business Operations Management
Having embarked on a career in marine engineering and electronic communications and navigation, Hugh spent twenty five years in the nuclear submarine environment with Ministry of Defence where much of his time was spent at either Faslane, Scotland or Cape Canaveral, Florida. As Head of Business Operations Management, Hugh is responsible for the management of facilities across all NIH sites, including relevant health and safety management and legislation. Hugh works collectively with colleagues from all directorates to ensure effective management throughout NIH. He also works with key partners to promote NIH, plan services, and works closely with the Director of Corporate and Business Services to ensure robust leadership and strategic development.
Head of People & Development
Patricia’s looks forward to contributing to the success of NI Hospice and will focus on harnessing and developing the talents and ambitions of our staff and volunteers. She will be leading the people agenda for NIH over the next few years, with a particular emphasis on ensuring the organisation develops the right structures, systems and processes necessary for our sustainability. Patricia sees first class leadership and people management as key priorities and believes we get the best from people through coaching and supporting managers to develop their skills and creating a culture where we can all thrive and grow.
Head of Corporate Governance & Policy
Prior to joining NI Hospice, Beverley held the role of Business Manager with the NI Ambulance Training Centre, focused on the regulatory management of clinical and non-clinical training, internal education and development and the overseeing of statutory and legislative training obligations.
Prior to working with NI Ambulance, Beverley held a number of business support and governance roles with the Royal Victoria Hospital, working with the Capital Development, Research and Secretarial divisions. Her experience also spans across both the private sector and media sector.
In her current role as Head of Corporate Governance & Policy at Hospice, Beverley supports all directorates and teams in the provision of effective governance. Her role ensures appropriate structures and processes are in place through robust quality governance arrangements, enabling the continued provision of high quality, safe and effective care for patients.
Head of Fundraising
Katie has been working in the non-profit sector in Northern Ireland for 14 years. She started her fundraising career at Northern Ireland Hospice working on events, and working closely with trusts, corporate supporters, Support Groups and community donors. Katie returned to Northern Ireland Hospice to take up the role of Head of Fundraising in January 2017. With only 42% funding from government, Northern Ireland Hospice relies heavily on income from public and corporate donations. As Head of Fundraising, Katie, along with her team, is responsible for ensuring we meet our income targets each year. They do this by working closely our fantastic supporters including local and national businesses, Trusts and Foundations, local support groups, schools, churches, groups and members of the public.
Enterprise & Business Dev Manager
Neil graduated from the University of Strathclyde with a business degree specialising in Economics and Operational Research. In 1983, he joined Littlewoods Chain Stores as a management trainee where he trained across the UK before managing stores in Ilford, High Wycombe and Ipswich until 1996. After a period in wholesale management, Neil started up Home Solutions Gift and Homeware Shop (a family operated independent retailer which went on to trade for 17 years). In 1998, Neil joined NI Hospice as a Retail Operations Manager.
Head of Adult Clinical Services
At the age of 21, Hilary became a registered nurse, later completing apost grad diploma in Specialist Nursing (Pall Care) and an MSc (Dist) Palliative Care. Over the course of her career, Hilary has worked across a vast array of areas including renal specialist nursing, obstetrics, health visiting, management, care management, community development, paediatric and specialist palliative care.
Hilary's first role with hospice was Care Manager within Children’s Hospice and after 16 years, Hilary moved within the organisation to take up the role of Adult Clinical Services Manager for the In Patient Unit and Day Hospice.
This role encompasses four key aspects including delivery of effective, safe, quality care to patients and their families, managing and supporting the multidisciplinary team to ensure compliance with regulatory standards, management of risk and other clinical and corporate governance requirements and working with key partners to promote NIH and plan services. Hilary's role also acts to support the Director of Care and Quality Governance to ensure robust leadership and strategic development across adult services.
Head of Children's Services
Grace became a Registered General Nurse in 1992 working for nine years in Post-operative recovery and High Dependency in the Belfast City Hospital. In 2001, she joined Hospice as the new Northern Ireland Children’s Hospice opened its doors. Initially working on night duty, Grace subsequently moved into management in 2009, taking up the role of Deputy Manager.
Grace has held a number of roles at Hospice including Deputy Manager, Care Team Manager and latterly, Care Services Manager, further enhancing her leadership skills. This continued progression over the years has cemented her passion for the care delivered at Children’s Hospice and her firm belief in the difference the services make to children and families.In late 2016, Grace was appointed as the Head of Children’s Hospice Services, holding responsibility for the delivery of palliative care services to children and their families across the range of care in the Hospice buildings, in the child’s own home, through specialist nursing and wider family and bereavement supports.
Head of Community Services
Barbara is Head of Community Services at Northern Ireland Hospice and has accountability for ensuring safe, effective and person centred delivery of all Adult Community Services which includes the Specialist Nursing Teams, Hospice at Home Nursing Service, Day Hospice, Outpatients and Administration Team. Barbara is accountable for ensuring all staff working in community meet their professionals standards and achieve high quality, person centred care standards for every person and their families who access the service. Barbara works in collaboration with the commissioners of our service ensuring that community services delivers on the key performance indicators. She also ensures the development of community services is in line with strategic direction for the delivery of palliative care.